Maximus Wins Medicare and Medicaid Service Centers Contract for Contact Center Operations

TYSONS, Va.–(BUSINESS WIRE)–Maxim (NYSE: MMS), a leading global employer and government service provider, today announced that it has been awarded a contract for a transition base period plus nine (one year) option periods of total value of $6.6 billion by the Centers for Medicare & Medicaid Services (CMS) for contact center operations (CCO). Under the contract, Maximus will continue to support CMS’s contact center operations that help 75 million Americans find vital information about their Medicare benefits as well as navigate insurance programs available through the federal marketplace. established by the Affordable Care Act (ACA).

Maximus’ work under the contract supports CMS’s mission to help Americans find information and understand their health care access and coverage through a wide range of health care programs. federal governments, including Medicare and Federal Marketplace.

“We are honored to have been selected by CMS to continue delivering a high-quality customer experience to millions of Americans who rely on contact center operations to make important decisions about their healthcare. This award reflects the commitment of thousands of Maximus employees who provide exceptional service to their fellow citizens every day,” said Bruce Caswell, President and CEO of Maximus. “Over the years, CMS has shaped this program to become the trusted source of information and assistance for Americans seeking to better understand their healthcare benefits. Going forward, this contract will allow our employees to continue to provide the best customer experience to the American public.

Maximus is a global leader in contact center operations in government agencies at the local, state, federal and international levels. The company empowers employees to deliver fast, accurate and empathetic customer service through solutions that support live agents through the use of innovative technologies.

“Our strength in supporting CMS lies in our unique combination of understanding our client’s mission and program execution,” said Teresa Weipert, general manager, Federal Services. “Maximus is honored to continue to support CMS on this critical program that impacts millions of Americans every day.

About Maxim

As a leading strategic partner to governments around the world, Maximus helps improve public service delivery in the face of complex technological, health, economic, environmental and social challenges. Through an in-depth understanding of program service delivery, in-depth knowledge that drives operational excellence, and deep knowledge of the needs of the people served, our people advance the critical missions of our partners. Maximus delivers innovative business process management, impactful consulting services, and technology solutions that deliver better public outcomes and higher levels of government-sponsored program productivity and efficiency. For more information, visit maximus.com.