“We are including a turnkey call center offering to help our lenders leverage our loan origination platform – enabling each lender to deliver a highly specialized small business offering to their borrowers,” said Cary Cooper. , Managing Partner, Lenders Cooperative.
MECANICSBURG, PA (PRWEB)
August 18, 2022
Today, Lenders Cooperative announced the availability of the new Small Business Contact Center which will help lenders better support small business borrowers in their communities. The Small Business Contact Center is a service offering specifically designed to help small businesses navigate the process of obtaining a loan, including navigating the application process, structuring the capital application, optimization of the right product and loan term and advice on other common small businesses. Questions.
“We are including a turnkey call center offering to help our lenders leverage our loan origination platform – enabling each lender to deliver a highly specialized small business offering to their borrowers. A small business borrower can call our white label call center, speak to a qualified call center/loan officer, and receive advice not only on the loan application process, but also on options for better structuring its demand for capital. Our clients not only need innovative lending software, but also operational support to help their borrowers access the right capital, with the right structure in portfolio products and government-backed SBA products. Our small business experts can help you do just that,” said Cary Cooper, Managing Partner, Lenders Cooperative.
Highlights of the service and the platform:
- Integration with the original lenders’ cooperative lending platform using Amazon Connect and deep CTI integration, enabling personalized greetings, secure authentication by bank, efficient call center tracking, and comprehensive auditing and reporting.
- Automatic callback functionality when the waiting time in the queue exceeds the specified tolerance.
- Support for using next-gen features like Amazon Connect Wisdom, enabling call center staff to quickly find answers to speed up the borrower experience.
- Built-in reports and dashboards, allowing a real-time view of contact center metrics and call sentiment analysis.
- Deep integration into Lenders Cooperative’s workflow automation capability, such as credit service functions and operational use cases.
For more information, contact Cary Cooper or visit https://www.thesummitgrp.com/ to learn more.
Summit Technology Group (STG), the parent company of Lenders Cooperative, is focused on helping community and regional financial institutions modernize their lending solutions and internal workflow processes. Over the years, STG has built a boutique of consulting, outsourced services and software, allowing financial institutions to focus on their strengths, while removing barriers to growth. STG, whose investors have included the American Bankers Association, quietly powers software solutions for thousands of banking organizations in the United States and has managed some of the largest lending programs in operation today.
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