It should come as no surprise that an application with a report of 2 billion monthly active users automates most of its support.
Instagram provides an extensive “Help Center” where users can search through a variety of help pages. Anything you need help with will probably be answered here. It includes help with everything from managing your privacy settings to explaining how your Instagram feed works. But if you find you still need help, it may not be entirely impossible to reach a human on Instagram.
Here’s how to find Instagram’s Help Center and, if necessary, contact Instagram.
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Contact Instagram Support Number
Mark Zuckerberg’s Meta, which also owns Facebook, maintains two customer support numbers (650-543-4800 and 650-308-7300) for users of its apps. But you won’t find much help here. You will simply be redirected to online support.
USA TODAY called both numbers and received the same pre-recorded message.
“Thank you for calling Instagram. We’re sorry we can’t take your call at this time,” the message read. “In most situations, we are unable to provide phone support. Visit Center help at help.instagram.com.”
How to Access Instagram’s Help Center Within the App
- Tap the menu icon in the upper right corner of your profile page.
- Press “Help”.
- Tap “Help Center”.
This will display a search bar where you can find help for your problem.
How to Access Instagram Help Center Online
You don’t need to be logged in or have the Instagram app to access the Help Center. Just go to help.instagram.com in your browser.
How to contact Instagram
The truth is that it will be difficult to get help from a real person. People have reported little success in getting a response after contacting Instagram’s support email: support@instagram.com. Your best bet is to “Report a problem” in the Instagram app:
- Tap the menu icon in the upper right corner of your profile page.
- Press “Help”.
- Tap “Report a problem”.
You can then explain your problem and submit it as a report to Instagram with a screenshot.
A new feature provides a shortcut to report a problem on the app. Shaking your phone will bring up the “Report a problem” window and automatically load it with a screenshot from the moment you shake your phone. Depending on what you’re reporting, it’s possible that it falls under a pair of human eyes. Still, that’s a long shot.
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