Edify announces the integration of the new ChromeOS Desk connector for contact centers

Edify Labs, the customer experience software company that makes business communications more personal, has announced its integration with the new ChromeOS Desk connector for contact centers.

This innovation introducesthe pulpitan organizer to manage all the tabs and apps an agent needs for a specific interaction, including the Edify CX one-stop contact center platform.

The ChromeOS Desk connector allows Edify to automatically create a new “desk” for every customer interaction, organizing the apps, windows, and tools an agent needs into a neat container. When the interaction ends, the desktop with all its case-specific windows can be closed with one click.

“This is another tangible step forward in making employee experiences more intuitive, productive and secure, which directly impacts every customer,” said Bracken Fields, co-founder and CTO of Edify. “As consumers, we all know that it is painful to wait for an agent to try to find information to solve our problem. Edify’s integration with the ChromeOS Desk connector puts everything agents need in front of them with a single click. »

Contact center agents are the face and voice of a business to customers. Excellent service leads to satisfied and engaged customers and has a direct impact on revenue growth, loyalty and brand reputation. To provide excellent service, contact centers need productive agents who aren’t bogged down by searching through multiple apps, tabs, and windows to find the right information at the right time. Edify and the new ChromeOS Desk connector offer.

“Customer service shouldn’t be random. And working as a contact center agent shouldn’t be a painful experience either,” said Matthew Clare, ChromeOS Product Manager, Contact Center Solutions. “Contact centers powered by ChromeOS deliver the future of customer experience by improving agent productivity, reducing cognitive load, and ensuring more customers complete transactions feeling satisfied. Secured by design, ChromeOS has never been the subject of a reported ransomware attack and deploys simply and quickly, ensuring fast and secure agent onboarding.

About Chrome Enterprise Recommended Program

Chrome Enterprise Recommended is Google’s partner program that identifies optimized solutions. When you see the Chrome Enterprise Recommended badge, you know the developer of this app has worked with Google to make sure their product works great on ChromeOS. This not only helps organizations adopt new technologies more easily, but also ensures employees have a great user experience.

About Edify Labs, Inc.

Edify connects businesses with customers and employees with each other, making business communications as easy as personal communications. Its flagship product, Edify CX, brings together contact center (CCaaS), unified communications (UCaaS) and real-time communication platform (CPaaS/API) functionality in a single cloud-native solution that facilitates continuous conversations. Now customers and employees can easily switch between channels in a single window, just like they do every day on their phones. Businesses choose Edify for its global availability, lean pricing, and full 100% SLA uptime guarantee. Edify is also Google Chrome Enterprise Recommended contact center solution.

Learn more about edify.cx.