Customers affected by the floods are encouraged to contact their bank

“As the worst emergencies from the most recent floods have come to an end and clean-ups continue, we want Australians who have been affected, some multiple times, to know that their bank is ready with personalized support to help them through. get well. said ABA CEO Anna Bligh today.

“Unfortunately for many, a natural disaster can turn into a financial disaster and customers are encouraged to speak to their bank, as soon as they can, and find out what help may be available to help them through this difficult time. .

“Australian banks are currently supporting nearly 3,000 people in and around the rivers region of northern New South Wales affected by previous floods and stand ready to support those affected by the most recent disaster, mainly in Sydney and South East New South Wales.

“Banks have very experienced people available to provide bespoke and tailored packages to customers and offered on a case-by-case basis depending on individual customer circumstances.

“The message from the banks is clear: don’t hesitate, call your bank, they are ready to help you”.

ABA member banks offer a range of measures to help customers affected by natural disasters.

Depending on your situation, help may include:

  • A deferral of scheduled loan repayments, on home, personal and some business loans for up to 3 months
  • Waiver of fees and charges, including early access to term deposits
  • Debt consolidation to facilitate the management of repayments
  • Restructuring of existing loans without the usual set-up costs
  • Provide additional funding to help cover cash shortages
  • Defer future credit card payments
  • Increased emergency credit limit
  • Access to grants.
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