Blue Archives is NAT Games‘ last Gacha Roleplay moveable title. published by Nexon, it takes players to the fictional world of Kivotos where they must find solutions to unfolding incidents and mysteries. Real-time 3D battles with skill cutscenes and a bunch of cute anime characters are the show stealers. Since its release, it has shattered the gaming industry with love pouring in from all corners of the world. The need to contact the customer support team has also increased significantly since then. We want all users to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. Here is our Blue Archive step-by-step guide to contacting the Player/Customer Support team.
The support team has already answered many frequently asked questions on the game’s official website. But if anyone could not satisfy themselves, Blue Archive customer service is available to contact anytime to answer the players.
There are 3 ways to contact the Blue Archive customer support team. Players can either contact from the in-game menu options, they can contact through the official website, or they can contact the developers at NAT Games through social media handles.
How to contact through the in-game customer support option
Launch the game on your device. Once the game screen loads, follow the steps below:
- You will find three icons on the the upper right corner from your game lobby, right next to the game resources. Tap the last icon from the right to access the Game Menu tab.
- The Game Menu tab has four tabs, namely, Options, account, equipment and Items. You need to visit the Account tab.
- Once you press the Account tab, the Account Settings menu will appear on your screen. Gently scroll down until you see the Customer Center option. To choose the Customer area option, press the Confirm button next to that.
- In the next step, the customer center menu will ask you to copy your member code as it would be needed to raise a query. Do this by pressing the Copy button then continue by pressing the Customer area button.
- This will redirect you to the Blue Archive customer support page. Press on Customer Center from the page options to access the help and support page. You will find that the developers have already answered many frequently asked questions and given solutions to recently reported issues/bugs here. To read them, choose the Frequently Asked Questions. If your problem persists or it’s something different, choose the to report a problem option by tapping on it.
- Next, you need to select the category of your issue from the listed options. Your problem may be related to in-app purchases, network or even account. Choose the one that matches your problem. If your problem is different, you need to choose the Other option.
- You will be asked for the following details in the next step.
- The title of your query.
- the Server on which you play.
- Your Nickname in the game.
- Your Unique identifier.
- Member code (Paste the code you copied from the Customer Center menu).
- date and time when the problem occurred.
- Frequency of the problem.
- Name of the device.
- The country in which you reside.
- Relevant screenshots of your issue to help them help you better. To add screenshots, tap the plus sign next to Add image option.
Be sure to describe your issue in detail for a smooth customer support experience. Once you are done giving all the entries, press the OK button to log your issue. You will receive push notifications once your reports have been processed. It would be done within 72 hours.
How to contact via Blue Archive official website
Players can go directly to the official Nexon Games help website and access the customer service option from there. This could be another alternative, in case players are having connection issues and cannot access the in-game support option.
- Visit official forum. This will redirect you to the official Nexon Games customer support website.
- Scroll down and choose Blue Archive from the Mobile Games section of Nexon Games.
- Once you have done this, the official Blue Archive problem reporting web page will load. Select your issue category from the drop-down menu first and feed in any other entries they ask for. The details they would ask for are the same as we discussed in the previous section.
How to contact the developer team directly
Another approach could be to contact the developers directly through their social media credentials. @FR_BlueArchive is Blue Archive’s Twitter support to respond to user queries. You can even join the team at @FR.BlueArchive, which is Blue Archive’s official Facebook ID. Players should then follow up on their Discord server, where tons of passionate fans are there to help users with their individual queries.
Still, are you having trouble contacting the Blue Archive support team? Head straight to our comment section and get your questions answered. Good game !
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